Tenancy and Income Management
Tenancy and Income Management

What is TAIM?

The number one digital platform for empowering social housing providers to create and maintain sustainable tenancies. Comprised of multiple solutions, TAIM offers unparalleled levels of support for housing teams for the lifecycle of a tenancy and beyond.

The TAIM solutions automatically aggregate and manipulate multiple sources of internal and external data to identify residency anomalies, fraud indicators and tenants in need of support and intervention, as well as giving you the ability to track and trace former tenant debt. Cases are automatically segmented and prioritised, allowing you to focus resources on solutions, rather than time management.

The TAIM suite includes AIMLogic, our income management solution, and our end-to-end tenancy sustainability solutions covering pre-tenancy, existing tenancies and post-tenancy. The solutions can be used together or independently and are designed to help you to proactively intervene to achieve the best outcomes for your customers, while protecting your income.

What is TAIM?

The number one digital platform for empowering social housing providers to create and maintain sustainable tenancies. Comprised of multiple solutions, TAIM offers unparalleled levels of support for housing teams for the lifecycle of a tenancy and beyond.

The TAIM solutions automatically aggregate and manipulate multiple sources of internal and external data to identify residency anomalies, fraud indicators and tenants in need of support and intervention, as well as giving you the ability to track and trace former tenant debt. Cases are automatically segmented and prioritised, allowing you to focus resources on solutions, rather than time management.

The TAIM suite includes AIMLogic, our income management solution, and our end-to-end tenancy sustainability solutions covering pre-tenancy, existing tenancies and post-tenancy. The solutions can be used together or independently and are designed to help you to proactively intervene to achieve the best outcomes for your customers, while protecting your income.

AIMLogic minimises the risk of arrears by making best use of your data, expertise, and time. Built in partnership with practitioners, the solution automatically classifies your tenancies into case types to be prioritised and assigned to your income team, to work in harmony with their expertise. Layers of customisation ensure that AIMLogic reflects your business priorities and regional context, maximising collection rates in a changing income landscape.

reduce workload

Remove and de-prioritising non essential cases.

prioritise caseloads

All cases prioritised automatically or to your specified preferences.

Predict arrears

Analyse payment behaviour and identify potential & future arrears.

Practitioner designed

Created in partnership with providers and teams who know the issues.

customisable by user

Per user customisable inte­rface to work the way that best fits you.

completely flexible

Create your own case type to reflect the changing income management landscape.

regularly updated

All tenancy data is updated on a daily basis.

classify tenants

Automatically classifies a tenancy to aid decision support.

fully searchable

So­rt, filter and search your case data the way you want to at the click of a button.

progress tracking

Visual progress tracker, keeps officers informed of their caseload.

easy reporting

Comprehensive repo­rting functionality for all your data.

benchmark performance

Benchmark your success by comparing your pe­rformance with other RPs.

clear pricing

Standardised annual fee, includes all updates. No hidden costs.

mobile friendly

Mobile-friendly to support officers making home visits.

ready to use

Ready to use with configuration options you or we can set up.

supervisor functions

The ability to assign and reaassign cases based on workload.

“We’ve got the expertise to provide the support. What AIMLogic is doing is making sure we get there quicker.”

ForHousing

TAIM SafeStart Tenancy and Income Management

TAIM SafeStart provides an externally validated financial overview of prospective tenants and existing tenants moving to new properties, giving the opportunity to create supported and sustainable tenancies. The solution validates data and performs pre-tenancy checks by aligning multiple data streams to present a picture of a potential tenant’s current status and history, so you enter into the tenancy agreement with full visibility.

powerful checks

Validate information and perform powerful pre-tenancy financial checks.

identify risks

Avoid tenancies that build arrears by identifying unseen risks.

minimise voids

Pre-tenancy checks that ensure the right support ahead of time.

Practitioner designed

Easy-to-use reports designed in partnership with housing providers.

future proofed

Seamless upgrades needing no IT intervention. GDPR and ISO27001 compliant.

completely flexible

Implementation by our expert team and support from our UK support team.

control of data

Full user control with tailored permissions by staff, user type or job role.

audit trail

Self-diagnostics include a credit report audit trail and usage report.

“We are using the SafeStart PTFA’s as a way of traffic lighting support action during the starter phase of the tenancy. This is a really useful way of targeting resources to those at highest risk.”

North Devon Homes

TAIM InSight

InSight provides one single, simple to use, clean and verified view of the facts in a social housing-specific support profile, enabling you to make informed decisions. Its visual segmentation and mapping tools help you to understand which of your customers need extra support, enabling your team to prioritise effectively and intervene early, preventing crisis.

identify risks

Identifies financial vulnerability trends before problems present themselves.

IVA & CCJ updates

Updates on new bankruptcies, CCJs or IVAs along with existing records.

spot UC risks

Combine external data with your own to identify those vulnerable to Universal Credit.

spot high risk tenants

Identify tenants in high financial stress, not paying by direct debit and not receiving housing benefit.

identify occupancy

Automatically identifies overcrowding and under occupancy so you know who lives in your properties.

identify benefit risk

Combines credit reference agency data with occupancy data to identify possible benefit concerns.

tenancy fraud

Identifies potential indicators of tenancy fraud and classifies by severity, allowing you to correctly resource investigations.

direct debit

Highlights tenants who would be good candidates for rental direct debit campaigns.

illegal succession

Updates you if a tenant is deceased, allowing you to prevent unauthorised successions.

bedroom tax

Identify those who may be affected by welfare reform, including those suffering due to ‘bedroom tax’.

support profiling

Compiles a full support profile for each tenant and identifies those with a greater need for support.

easy data visualiser

A range of analytics, reporting and data presentation features, to visualise your data.

clear pricing

Standardised annual fee, includes all updates and upgrades. No hidden costs.

uk based support

Fully supported by our expert UK-based team, in person and on the phone.

simple design

Easy to use, intuitive design with data that's meaningful and easy to understand.

data cleansing

Performs a full data cleanse when onboarding, giving one version of the truth.

“InSight software is an important tool for tackling tenancy fraud and has proven invaluable in the recovery of properties and processing tenancy applications.”

Swan Housing

TAIM PayBack Tenancy and Income Management

TAIM PayBack makes recovering former tenant debt faster and easier. An action orientated system, PayBack automatically traces former tenants, along with their propensity to repay, so you can prioritise where to expend your expertise and focus your resources.

locate debtors

Automatically locate former tenants, enabling you to make contact and arrange repayment.

propensity to pay

Highlight former tenants with the propensity to repay some or all of their outstanding debt.

accurate scoring

Propensity to pay algorithmic information presented as a simple to read score.

updated regularly

Monthly updates present newly acquired information so that you can better focus resources.

clear pricing

Standardised annual fee, includes all updates and upgrades. No hidden costs.

fully compliant

Fully GDPR and ISO27001 compliant to ensure that you are compliant also.

uk supported

Implementation and support from our experienced UK teams.

easy to understand

Data presented in an easy-to-read, action focused format.

“The return on investment we have received to date has been fantastic. We have collected over five times what we have invested and this is growing every day.”

Cornwall Housing

Make the difference

Talk to us today about how AIMLogic could change the way your organisation works to support tenancy sustainability.

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