In 2019, Swan Housing marked their 25th Anniversary; 25 years of striving to help as many people as possible to have somewhere to feel at home. In order to achieve this goal, it is crucial to ensure that the right people are in the right homes and where tenancy discrepancies occur, to make those homes available to tenants awaiting a home.
Tenancy and Fraud Officers at Swan Housing use InSight on a daily basis, checking tenancy discrepancies and deceased records; with automated monthly updates, data is regularly being refreshed, so officers know they have the most up-to-date information. Tracy Kinton, Tenancy and Fraud Officer at Swan Housing tells us, “Our first port of call is always InSight.”
TAIM (Tenancy and Income Management) InSight, our powerful tenancy management solution, draws on multiple internal and external sources of data to provide one simple, verified view of the facts, giving landlords clarity over who is living in their properties. One year on from our previous look at how Swan had been using InSight, we’re investigating their progress with the solution for tackling tenancy discrepancies within their housing stock.