Support for potential residents deemed to be a high risk often comes in the form of a referral to Muir Group’s Money Advisors (MAs), where support plans can be put in place to increase the chances of a successful tenancy. In Muir Group’s East region, 10 new residents have been referred to the MA since August following PTFAs that identified them as high risk. The MA worked with each of the residents, culminating in 10 offered tenancies; of these new residents, 8 of the rent accounts are currently well managed. The remaining two residents have fallen into arrears, with one agreeing to a payment plan for clearing these arrears, meaning a total success rate of 90%.
Becky McKeirnan, Community Housing Manager at Muir Group, explains Muir Group’s pre-tenancy processes in more detail: “We usually use SafeStart PTFAs to identify if we need to do further probing in relation to a potential resident’s Income and Expenditure, so if they come back as high risk, we will ask them for 3 months of bank statements and refer them to MA for them to be looked into further. A recent situation; our MA spoke to the applicant and signposted him in relation to managing the debt. We subsequently allocated the property to him. The resident paid a month’s rent in advance at sign up and he has no arrears on his account.”