Much of the focus for Squared over the past year of using TAIM has been on fraud and financial campaigns, through which they could support tenants in financial difficulty.
InSight has also formed the base for portfolio plans for their three Customer Relationship Managers, enabling them to better understand each tenant’s situation and support them in their day to day duties. Noting other areas of support, Susanne Bellamy from Squared, tells us:
“InSight has helped us to highlight many issues with our tenants, with our main work around financial distress, to work with those tenants who are suffering financial difficulty and provide guidance. Arrears have reduced following a financial support campaign driven by InSight. It has also helped Squared to identify at least one case of fraud, which has led to us recovering a four-bed property and re-housing a family in need; a socially positive win.”
Squared now have their sights set on using InSight to support the roll-out of Universal Credit; at the start of 2018, their area became a full Universal Credit area and Squared have been acutely aware of some of the complications that can arise for tenants and their tenancies.
Their intention is to continue to use InSight to monitor financial distress, in order to work more closely with those tenants most likely to struggle, as well as using our TAIM PayBack Former Tenant Debt tracing tool to implement a benefit in arrears collection. On the other end of the scale, Squared plans to use InSight to target tenants who could be on Direct Debit and to encourage them to sign up.