GCH has experienced significant improvements to its working since implementing Insight, and continues to discover new benefits. With an enhanced understanding of their customers, GCH is able to spot households in need of support and offer targeted advice as well as spotting fraud faster; “Insight has alerted us to 70 potential fraud alerts. From these, GCH is currently considering proceeding with two criminal convictions, both of which are sub-letting cases. In one, we have strong evidence of unlawful profit being made. Both properties have now been returned to us”, she continues, “These two cases are examples of serious tenancy fraud, which cost both GCH and our tenants. The first case indicated that the tenant had been illegally subletting the property for up to eight and a half years. If these unlawfully occupied properties had been subject to right to buy we could have transferred savings to GCH tenants in the form of discounts, and opened up homes to those most in need.”
By utilising Insight to support its sustained tenancy programme, which aims to keep rightful tenants in their homes, GCH is able to run long term affordability checks on tenants to ensure that a property is financially viable for them.