As well as driving efficiency, the solution itself proved to be incredibly user-friendly. Serena was most impressed by the design:
“It’s fresh and simple, very well designed and accessible. The analytics through the Venn diagrams are excellent.”
Serena and her team saw the portability of InSight as a huge plus – enabling access online from anywhere and supporting agile working. InSight’s accessible areas can also be tailored to individual staff roles on a ‘need to know’ basis. Another valuable feature was the constant data update, making changes quickly visible.
With several Coastal Housing Group projects currently ongoing, including one to move low-risk tenants onto Direct Debit payments, InSight is being embedded into the day-to-day operations of the company’s Housing Officers.
Serena says that using InSight and the data it generates means the company “can wrap the right services around individuals at the right time”.